A Quality Move from a Quality El Paso Moving Company

The quality of a move is just as imperative as the expense paired with it, if not more. You don’t want to surrender your items to the hands of El Paso movers who aren’t tracking how useful their systems are. That’s a problem waiting to happen and raises the probability of your items being damaged during transit. Here at A-1 Freeman Moving Group, we’ve got a big weight on ensuring we give our customers with the best El Paso moving experience they can likely have during an already chaotic time.

customer service is critical in moving companies We achieve this by way of our Quality Assurance Program. A large part of our QAP is our Inside Performance Management (iPM). The iPM is a web-based, post-move survey that we provide to all of our clients so that we can keep track of how well we performed throughout our processes. It has questions that encompass every step in the process leading off with the initial sales call all the way through to the final delivery. This allows us to get feedback directly from the individuals whose opinion most significant, our clients!

We look over all of these stats in in turn to get a look at an overall image of how we’re performing. If we spot that there’s an area that’s having some struggles, we’ll be able to rectify our process and get the problem fixed for the next time. By constantly improving our processes, we’re able to stay on top of the food chain when it comes to giving dependable, superior customer service each and every time.

moving tools tape dispenser So when it comes to long distance moves, local moves, or any other moving requirements you have, make sure you’re hiring a professional moving company that has a solid plan to maintain and increase the quality they deliver. A-1 Freeman Moving Group can help you with this, and you can get started with a completely free moving estimate.


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