The A-1 Freeman Moving Group Difference for Employee Relocation

Our considerable experience as a corporate relocation mover, in combination with the 1,000-plus interviews and focus groups we’ve completed, have helped us understand just what businesses like yours most desire:

• You want to arrange your corporate relocation yourself.
• You want to know that your employees will receive the very best care from us throughout the move.
• You want an accurate invoice from us.
• You want honest reporting on the proficiency of our relocation services and how fastidiously we delivered them.

Because of this, we’ve developed what we’ve dubbed our “Silent” Employee Relocation Service. What it sets out to silence is the continual cannonade of information and update requisitions as well as complaints companies like yours too often receive from their employees as a standard corporate move is underway. And in fulfilling this silent service, we’ve seen to it that there’s nothing usual about a corporate move performed by A-1 Freeman Moving Group!

Here’s How We’ve Distinguished Ourselves

Accountability

• Clearly announcing ourselves as a key contact with your employees and ensuring they understand that we accept personal responsibility for making their transfer an exceptional one
• Delivering on each promise we make
• Acting as an extension of your company: an "on-staff" mover
• Providing accurate definitions of our services and meeting your employees’ demands

Move Policy Management and Adherence

• Deploying our proprietary Move Management Technology to take account of and support your relocation policy and so reduce the number of calls you get from employees throughout the move
• Developing our client profile of your firm, which details virtually every relocation essential, [prior to our agreeing on the first move
• Constantly referencing the client profile in order to conclude whether a specific move service is "Always Authorized" by you, is up to us to "Use Our Discretion" in executing, requires us to "Call for Authorization", or is "Never Authorized"
• Ensuring that we completely understand you, our client, and your needs in advance of our move relationship
• Keeping all the latest contact, policy, and contract files up to date and close at hand

Employee Education

• Giving you thorough explanations of how we perform our services and what our Move Concierges will be accountable for
• Making a kick-off call that spells out ...
• moving fundamentals
• Our In-Home or Video Inventory Process
• insurance coverage
• shipment dates and spreads
• Corporate Move Policy
• how we help children and families move
• Sending our Move Concierges to meet personally with your relocating families to recognize and understand their needs, review the move process, and give a precise estimate of their personal effects

Communication

• Staying in constant communication with your moving employees to prevent needless calls from coming through to you
• Providing 24-hour-a-day Move Concierge assistance
• Providing move status updates online 24 hours a day
• Having your Move Concierge communicate more than 70 times with you, your relocating employees, and others who are charged with insuring that your empoyees are given a headache-free relocation
• Continuing communication – even through final claims resolution, in the event claims are presented

Proactive Customer Service

• Dedicating ourselves to keeping you and your employees updated and at ease while their move is underway
• Deploying our move management technology to recognize credible snafus before they develop
• Providing up-front employee education and communication to dispel misunderstandings and create peace of mind

Responsiveness

• Making an introductory call to your relocating employees within 24 hours
• Swiftly returning calls to you and your transferring employees
• Being on-call for your and your employees 24 hours a day, 365 days a year

Evaluation and Reporting

• Closely monitoring our quality overall and the performance of each A-1 Freeman Moving Group employee who engages with you and your employees throughout the move
• Following up post move with a telephone survey of your relocated employees
• Assessing each and every phase of the move when it’s done
• Posting the results of our analysis on your website – honest results that let you measure our performance against your quality standards and help us focus on constant service delivery enhancement

Total Quality Control

• Providing it with a belief based on experience that the surest way to stop your relocating employees from phoning or emailing you with problems is not to have problems in the first place
• Insuring that we never lack exemplary people ready to assist you anytime, anywhere

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